01 Overview
ANCO Digital Services is committed to delivering exceptional value and client satisfaction across every engagement. We understand that circumstances change, and we strive to maintain a fair and transparent approach to refunds and cancellations.
This Refund & Cancellation Policy applies to all services offered by ANCO Digital Services, including monthly subscription plans, one-time implementation projects, and consulting engagements. By purchasing or subscribing to our services, you acknowledge and agree to the terms outlined below.
02 Monthly Subscription Plans
Our monthly retainer plans are designed for flexibility. The following terms govern cancellations and billing for recurring subscriptions.
Essential Plan — $250/mo
Core automation retainer with standard support. Cancel anytime with 7 days written notice before the next billing date.
Advanced Plan — $500/mo
Premium automation retainer with priority support. Cancel anytime with 7 days written notice before the next billing date.
- check_circle Monthly subscriptions may be cancelled at any time. Cancellation takes effect at the end of the current billing cycle.
- check_circle No refunds will be issued for partial months. You will retain access to services through the remainder of your paid billing period.
- check_circle Clients must provide written cancellation notice via email to contact@ancodigitalservices.com at least 7 days before the next billing date.
- check_circle Failure to provide timely notice may result in a charge for the subsequent billing cycle, which will not be eligible for a refund.
03 One-Time Implementation Fees
Implementation and setup fees cover the custom configuration, integration, and deployment of automation solutions tailored to your business.
Refund Conditions for Implementation Work
If the project has not yet commenced, a full refund will be issued within 14 business days of the cancellation request.
For projects currently in progress, refunds are prorated based on the percentage of work completed at the time of cancellation.
Implementation fees are non-refundable once work has been completed and delivered to the client.
All implementation refund assessments will include a detailed breakdown of work completed and associated costs. ANCO Digital Services reserves the right to make the final determination on prorated refund amounts.
04 Satisfaction Guarantee
We stand behind the quality of our automation solutions. If a client is unsatisfied with the delivered automation within 30 days of deployment, ANCO Digital Services will take corrective action under our satisfaction guarantee.
Revision at No Cost
We will revise and rework the delivered automation solution to meet your requirements and expectations at no additional charge.
Partial Refund
If revision is not feasible or satisfactory, a partial refund may be issued at the company's discretion based on the scope of the engagement.
05 Dispute Resolution
Our Resolution Process
We believe in resolving disputes amicably and efficiently. If you have a concern regarding billing, service delivery, or any financial matter, please follow the process below.
Contact your assigned account manager directly or email contact@ancodigitalservices.com.
We aim to resolve all disputes within 10 business days through internal review and direct communication.
If the dispute remains unresolved, it may be escalated to formal mediation under applicable jurisdiction.
06 How to Request a Refund
To initiate a refund request, please follow the steps below. Our team will work to process your request as quickly as possible.
Submit Your Request via Email
Send an email to contact@ancodigitalservices.com with the subject line "Refund Request".
Please include the following information in your email:
- check_circle Your full account name and associated email address.
- check_circle The specific service plan or project for which you are requesting a refund.
- check_circle A clear description of the reason for your refund request.
Approved refunds will be processed within 14 business days and returned to the original payment method via Stripe, our secure payment processor. You will receive a confirmation email once the refund has been issued.
07 Contact
Questions About This Policy?
If you have any questions or concerns regarding this Refund & Cancellation Policy, please do not hesitate to reach out to our team.
1309 Coffeen Avenue STE 1200
Sheridan, Wyoming 82801