Last updated: 21 September 2026 · Applies worldwide
1. Overview
We sell fixed-price productized packages (Starter at $250, Standard at $300, plus custom-quoted work). No monthly subscriptions, no auto-renewals, no lock-ins. This policy explains what happens if a project needs to be paused, cancelled, or refunded.
2. Cancelling before work has started
If you’ve paid the kickoff invoice but we haven’t begun the build, you get a full refund. Email hello@ancodigitalservices.com with the subject “Cancel — [your project name]” and we’ll process the refund within 5 business days via Stripe.
“Not started” means: kickoff call not held, no discovery work done, no code written. Once we’ve booked the kickoff and started scoping, we’re into “in progress.”
3. Cancelling while work is in progress
If you cancel mid-project, we’ll refund the portion of the fee that maps to work not yet delivered. Typical scenarios:
- Cancelled after kickoff, before build: 25% retained, 75% refunded.
- Cancelled mid-build: 50% retained, 50% refunded.
- Cancelled after review/handover: fully retained, no refund — the work is done.
These percentages are guidance, not a formula. If your specific situation doesn’t fit, we’ll walk through what’s fair and settle it in writing before processing.
4. 30-day fix-it guarantee
Once we hand over, you get 30 days of “if it broke, we fix it.” If the automation stops working the way we said it would — because of a bug, a misconfiguration, or something we missed — we fix it at no charge. That’s bundled into every package.
The fix-it guarantee covers:
- Bugs in the code or configuration we shipped.
- Breakage caused by our misunderstanding of the agreed scope.
- Documentation errors we need to clarify or expand.
It does not cover:
- Breakage caused by a third-party service (Stripe, HubSpot, Slack, etc.) changing their API. We can fix that too, but as new scope, not under the guarantee.
- Requests for new features or workflows that weren’t part of the original scope.
- Changes you made to the automation yourself that broke it.
5. When we can’t deliver
If we start a project and realise we can’t deliver what we quoted — because the scope was misunderstood, a required integration turns out impossible, or something else — we’ll tell you within 2 business days and refund the full amount paid.
6. Chargebacks
If you have a billing dispute, please email us first. In practice we’ve always been able to resolve issues faster and cleaner by talking directly than through Stripe’s dispute process. Chargebacks filed without prior contact will be contested.
7. How to request a refund
- Email hello@ancodigitalservices.com with the subject line “Refund request — [your project name].”
- Include: the invoice number, the reason, and the outcome you’re looking for.
- We acknowledge within 2 business days and respond with a proposal within 5.
- Approved refunds are processed via Stripe within 5 business days of agreement, back to your original payment method.
8. Contact
Anything unclear or unfair-feeling about a specific situation? Email hello@ancodigitalservices.com or call +1 (202) 951-6040. We’d rather sort it out on a call than let it sit.
ANCO Digital Services LLC
1309 Coffeen Avenue, STE 1200
Sheridan, Wyoming 82801